Legal
Privacy Policy
Last updated: 6 November 2026
At Neon Web Design, we take your privacy seriously. This policy explains what personal information we collect, how we use it and the steps we take to protect it.
We are committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended.
1. Who We Are
Neon Web Design is operated by Neon Web Design Ltd, a company registered in England and Wales.
For the personal information covered by this policy, Neon Web Design Ltd is generally the data controller, meaning we determine how and why that information is processed.
Our details:
- Company: Neon Web Design Ltd
- Company number: 09009305
- Registered office: 20–22 Wenlock Road, London, N1 7GU
- Email: hello@neonwebdesign.co.uk
- Website: www.neonwebdesign.co.uk
2. Information We Collect
We may collect personal information when you visit our website, complete a contact form, communicate with us or engage our services.
This may include:
Information you provide directly
- Your name
- Email address
- Telephone number
- Business or organisation name
- Website address
- Information about your project or enquiry
- Any other information you choose to provide
Information collected during our business relationship
- Business contact details
- Project correspondence and documentation
- Quotations and contractual information
- Billing, invoicing and payment records
- Technical information required to deliver or support agreed services
Website usage information
Depending on the technologies enabled on our website, we may also collect technical information such as:
- IP address
- Browser type and device information
- Pages visited and interactions with the website
- Referral sources
- Security and diagnostic information
- Cookie preferences
3. How We Use Your Information
We use personal information only where there is a legitimate business purpose and an appropriate lawful basis.
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Legitimate interests or steps requested before entering into a contract |
| Delivering agreed services and managing projects | Performance of a contract |
| Managing invoices, payments and accounting records | Legal obligation and performance of a contract |
| Maintaining relationships with existing clients | Legitimate interests and, where applicable, performance of a contract |
| Maintaining website security and preventing misuse | Legitimate interests |
| Understanding and improving website performance | Legitimate interests or consent, as appropriate |
| Sending promotional communications | Consent or legitimate interests where permitted by applicable marketing law |
Our legitimate interests include operating and improving our business, responding to enquiries, protecting our systems and maintaining appropriate business relationships. We balance these interests against individuals’ rights and expectations.
We do not sell your personal information.
4. Contact Forms and Enquiries
When you contact us through our website, we use the information you provide to understand your enquiry and respond appropriately.
Your information may be stored within our email systems and website administration tools.
We will not automatically add you to a marketing mailing list simply because you have submitted an enquiry.
We ask that you provide only the information reasonably necessary for us to respond to your request.
5. Client Projects and Services
If you become a client, we may collect and process additional information necessary to deliver our services.
This may include project documentation, business contact details, technical account information and records of work undertaken.
Where we provide website hosting, maintenance or technical support, we may also process personal information on behalf of our clients.
In these circumstances, our clients may act as data controllers and Neon Web Design may act as a data processor, subject to the applicable contractual and data protection arrangements.
This Privacy Policy principally covers information for which Neon Web Design is responsible as a controller. Personal information collected through websites belonging to our clients is governed by those clients’ own privacy notices.
6. Cookies and Website Analytics
Cookies are small files that websites can store on your device to support functionality, remember preferences and collect information about website usage.
Our website may use the following categories of cookies or similar technologies:
Essential cookies
These support core website functionality, security and the operation of features you request.
Analytics cookies
Where enabled, these help us understand how visitors use our website so we can identify improvements.
Third-party and embedded content
Some website features, such as videos or externally hosted services, may use third-party technologies that collect information or store cookies.
Where consent is legally required, we will obtain it before using the relevant technology.
Certain limited uses, including qualifying website statistics, may be permitted without prior consent where the applicable legal conditions are met, including providing an appropriate way to object.
Further information about the specific cookies and third-party technologies in use, including their purposes and durations, should be provided through our website’s cookie information and preference controls.
7. Who We Share Information With
We may share personal information with trusted service providers where necessary to operate our business or deliver agreed services.
Depending on the services involved, these may include:
- Website hosting and infrastructure providers
- Email and communications services
- Website security and technical support services
- Analytics providers
- Accounting and payment service providers
- Professional advisers
- Specialist contractors assisting with agreed projects
We share only information reasonably necessary for the relevant purpose and take appropriate steps to ensure that personal information is handled securely.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
We do not sell personal information to third parties for marketing.
8. International Data Transfers
Some third-party services may process or store personal information outside the United Kingdom.
Where this involves a transfer subject to UK data protection restrictions, we will ensure that an appropriate legal mechanism is in place.
This may include reliance on UK adequacy regulations or appropriate contractual safeguards, such as the UK’s International Data Transfer Agreement or the UK Addendum to standard contractual clauses.
Information about relevant transfer arrangements can be requested using the contact details below.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and contractual obligations.
Our intended retention periods are:
General enquiries: normally up to 24 months after our last meaningful communication, unless a continuing business relationship or another legitimate reason requires longer retention.
Client and project records: for the duration of the relationship and generally up to six years afterwards, or longer where required by law or necessary in connection with a legal claim.
Financial records: for the applicable statutory accounting and tax retention periods.
Website and security information: for the period reasonably necessary to maintain website security, investigate technical issues and meet relevant legal obligations.
Marketing information: until you unsubscribe, withdraw consent or object, subject to retaining limited suppression records where necessary.
We periodically review information and securely delete or anonymise it when no longer needed.
10. How We Protect Your Information
We take reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or disclosure.
These measures may include:
- Secure website connections using HTTPS
- Appropriate access controls and account permissions
- Security monitoring and software updates
- Secure hosting and backup arrangements
- Restricted access to business and client information
However, no internet-based system can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request the deletion of your information in certain circumstances.
- Request that we restrict the processing of your information.
- Object to processing based on legitimate interests.
- Request the transfer of certain information to another provider.
- Withdraw consent at any time where consent is the lawful basis.
These rights are subject to applicable legal conditions and exemptions.
Your right to object: You can object at any time to the use of your personal information for direct marketing. We will respect that objection.
To exercise your rights, please email hello@neonwebdesign.co.uk.
We will respond within the timeframes required by applicable data protection law.
12. Marketing Communications
We may occasionally communicate with clients or prospective clients about services or developments relevant to their business, where permitted by law.
Where consent is required, we will obtain it before sending promotional communications.
You can unsubscribe or object to direct marketing at any time by following the instructions in a marketing email or contacting us directly.
13. Children’s Privacy
Our website and services are intended primarily for businesses and professional users.
We do not knowingly seek to collect personal information directly from children through this website.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
14. Third-Party Websites
Our website may include links to external websites, such as client websites, social media platforms or third-party services.
We are not responsible for the privacy practices of these independent websites.
We encourage you to review their privacy policies when visiting them.
15. Complaints
If you have concerns about how we handle your personal information, please contact us at:
We will acknowledge data protection complaints within 30 days of receipt, make appropriate enquiries without undue delay, keep you informed where necessary and communicate the outcome.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website technologies or legal obligations.
Any updates will be published on this page with a revised date.
17. Contact Us
For any questions about this Privacy Policy or how we handle personal information, please contact:
Neon Web Design Ltd
Email: hello@neonwebdesign.co.uk
Website: www.neonwebdesign.co.uk
Registered office: 20–22 Wenlock Road, London, N1 7GU.